Customer Service

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Warranty & Service

Information about warranty, maintenance and repair of your Formotion vehicle.

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Frequently Asked Questions

Find quick answers to the most frequently asked questions about our products.

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Get In Touch

Direct contact with our customer service for personal assistance.

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Complaints Procedure

Complaints or disputes? Read here how you can get help.

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Warranty & Service

Warranty Conditions

  • 2 year manufacturer warranty on all new vehicles
  • 5 year warranty on the frame
  • 3 year warranty on the battery

Maintenance

For optimal performance, we recommend having your vehicle serviced annually at an authorized Formotion dealer.

Frequently Asked Questions

How often should I have my vehicle serviced?

We recommend annual maintenance or every 5,000 kilometers, whichever comes first. This ensures optimal performance and safety of your vehicle.

What should I do in case of a malfunction?

In case of a malfunction, you can contact your nearest Formotion dealer. They can help you directly or schedule an appointment for repair.

How can I extend the life of my battery?

Charge the battery regularly, avoid complete discharge and preferably store the vehicle at room temperature. Always follow the charging guidelines in your user manual.

Complaints Procedure

It can always happen that something does not go exactly as planned. We recommend that you first make complaints known to us by emailing info@for-motion.nl. If this does not lead to a solution, it is possible to report your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Contact for complaints

Mediation

Disputes can be reported via WebwinkelKeur:

WebwinkelKeur Geschillencommissie

Contact

Customer Service

Our customer service is available Monday to Friday from 09:00 to 17:00.