What applies when you buy from us

1. Who these terms are between

These terms apply to every contract you conclude with us as a consumer — an individual acting for purposes wholly or mainly outside your trade, business, craft or profession (Consumer Rights Act 2015, section 2(3)) — through this website, by email or by telephone. The seller is:

For Motion — registered as FOR-MOTION.NL
sole trader under Dutch law (eenmanszaak), owner Henk Jan Renssen
Molenweg 12
8181 BJ Heerde
the Netherlands

Telephone: +31 85 212 97 54 (a Netherlands number)
Email: info@for-motion.nl

Terms of your own do not become part of the contract unless we agree to them in writing.

2. How the contract is made

The machines shown on this website are an invitation to ask us for a quote, not an offer.

The usual route from the United Kingdom is the written quote. You ask for it through a form, by telephone or by email, and we send you a quote naming the model, the options, the full price with the tax position stated, the UK class the machine can be supplied and registered in with what that class requires of you, the paperwork, and the delivery options. The quote is valid for 14 days unless it says otherwise. The contract is made when you accept it and we confirm your acceptance in writing.

If you order through the basket instead, sending the order is your offer. We acknowledge receipt without undue delay by electronic means (Electronic Commerce Regulations 2002, regulation 11); the contract is made when we confirm the order in writing or deliver the machine, and an automatic acknowledgement of receipt is not yet acceptance. We keep the text of the contract and send it to you with the confirmation, together with the information Schedule 2 of the Consumer Contracts Regulations 2013 requires. The language of the contract is English.

3. Price and tax

Where a price appears on this website it is in euro, because the shop system holds euro prices only. Your written quote is therefore the price statement for a UK order: it names the full price of the machine, whether VAT is charged and at what rate, whether any import VAT or customs duty falls due on arrival in the United Kingdom and who pays it, and the delivery cost. Nothing is payable until you have that quote in writing. VAT relief at the zero rate applies only where you are chronically sick or disabled, the machine qualifies and you sign the eligibility declaration; the quote says whether that applies to your machine, and we never present a zero-rated figure as the price everybody pays. We name no monthly figure, because we offer no credit, instalments or leasing in the United Kingdom.

4. Payment

Your quote states the full price of the machine and what it includes. You pay in full before we prepare it, using the payment methods offered at checkout, or on invoice where we agree that beforehand. We do not offer instalments, credit or leasing in the United Kingdom.

Where we agree payment on invoice, the invoice states the payment date. If you pay late we may charge interest at the statutory rate from the day after that date, and nothing more.

5. Delivery and collection

Delivery to the United Kingdom is possible on request. Whether, when and at what cost we deliver to your postcode is stated in your quote — before you order, not after. Unless we agree a date with you, we deliver within 30 days of the contract (Consumer Rights Act 2015, section 28). If a delivery is delayed we tell you the new date as soon as we know it; if we then fail to deliver within the further period you set, you may treat the contract as at an end. The machine is at our risk until it comes into your physical possession, or that of a person you identified to take delivery (section 29) — including where you asked us to arrange the carrier.

Collection from Heerde is possible by appointment. We set the machine up for you beforehand and explain the controls on the spot.

6. Ownership

The machine remains our property until it is paid for in full. You may use it from delivery; you may not sell, pledge or give it as security before then.

7. If something is wrong: your rights under the Consumer Rights Act 2015

The machine must be of satisfactory quality, fit for any purpose you made known to us, and as described (sections 9 to 11). If it is not, you have:

• a short-term right to reject within 30 days of the latest of delivery, transfer of ownership and, where we install it, completion of installation, for a full refund (section 22);
• a right to repair or replacement at our cost, within a reasonable time and without significant inconvenience to you (section 23);
• a right to a price reduction or a final right to reject if a repair or replacement fails, is impossible or is not done in time (section 24).

A fault that appears within six months of delivery is presumed to have been present at delivery unless we prove otherwise (section 19(14) and (15)). You can bring a claim for up to six years after the breach in England, Wales and Northern Ireland (Limitation Act 1980, section 5) and five years in Scotland. Wear items such as tyres, brake pads and fuses, and damage from misuse, accident or unauthorised modification, are not faults. A battery loses capacity gradually with use; the capacity promise in your quote is what counts, and gradual decline within it is not a fault.

The For Motion guarantee that comes with the machine is in addition to these rights and never in place of them (section 30). What it covers and for how long is in the guarantee document supplied with the machine.

Report a fault to us first by telephone or WhatsApp, with the frame number and if possible a photograph. A great deal is settled the same day; otherwise we agree how the machine gets to the workshop in Heerde, or another arrangement.

8. Your right to cancel

Buying at a distance you may cancel the contract within 14 days without giving any reason (Consumer Contracts Regulations 2013, regulations 29 and 30). The full cancellation information and the model cancellation form are on the page your right to cancel. We collect the machine and bear the cost of its return. A machine we convert to your measurements is made to your specifications and is outside the right to cancel (regulation 28(1)(b)); whether that applies to your order is stated in your quote.

9. The UK class, the paperwork and riding in the United Kingdom

Which class a machine falls in decides whether you need a driving licence, DVLA registration and insurance, the minimum age, and where you may ride. Every For Motion model can be supplied limited to 8 mph, the ceiling UK law puts on a mobility scooter. Your quote states, before you buy, the class your machine can be supplied and registered in and what that class requires of you. A faster configuration is for private land only, and we say so in the quote rather than describe it as road legal. If a model has no lawful route onto UK roads, we say that before the contract is made, and we do not sell it to you as a road machine.

Registration, licensing, insurance and compliance with the rules of the road are yours; we cannot take them over. What applies to which class is set out with the regulation on the page mobility scooter rules. Those statements describe the law as at 13 September 2026 and are not legal advice for your individual case.

10. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence (Consumer Rights Act 2015, section 65), for fraud, or for your rights under sections 9 to 11 and 28 and 29 of that Act, which cannot be excluded (section 31). Otherwise we are liable for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill, and not for loss that was not foreseeable or that arises from use of the machine for business purposes.

11. Governing law, and your protection as a UK consumer

These terms are governed by the law of the Netherlands. That choice does not deprive you of the protection of the rules that would apply without it: as a consumer habitually resident in the United Kingdom you keep the mandatory protections of UK consumer law (Consumer Rights Act 2015, section 32; the retained Rome I Regulation, Article 6(2)), which is why these terms name the UK sections that apply to you throughout. You may bring proceedings against us in the courts of the part of the United Kingdom in which you live, and we may bring proceedings against you only there (Civil Jurisdiction and Judgments Act 1982, sections 15B to 15E).

12. Complaints and dispute resolution

Complain to us first: most things are settled on the telephone. If we cannot resolve a complaint between us, we tell you in writing the name and website of a certified alternative dispute resolution provider and whether we are prepared to use it (ADR for Consumer Disputes Regulations 2015, regulation 19). We are not obliged to use ADR and have not committed to a particular provider.

13. If part of these terms is invalid

If any of these terms is found to be invalid, the rest of the contract stands, and the law takes the place of the invalid term.

Sources: Consumer Rights Act 2015, s.9 · Consumer Rights Act 2015, s.19 · Consumer Rights Act 2015, s.23 · Consumer Rights Act 2015, s.28 · Consumer Rights Act 2015, s.29 · Consumer Rights Act 2015, s.30 · Consumer Rights Act 2015, s.31 · Consumer Rights Act 2015, s.32 · Consumer Rights Act 2015, s.65 · Consumer Contracts Regulations 2013, reg 28 · Consumer Contracts Regulations 2013, reg 29 · Consumer Contracts Regulations 2013, Schedule 2 · Limitation Act 1980, s.5 · Civil Jurisdiction and Judgments Act 1982, s.15B · ADR for Consumer Disputes Regulations 2015, reg 19 · checked 13 September 2026.